HELP CENTER


How do I place an order?

Please follow the steps below to complete the ordering process:
1. Choose from the price table by clicking the prices.
2. Online upload your artwork or upload by FTP or send us your artwork by mail.
3. Press NEXT to add what you need into shopping cart.
4. Press CHECKOUT button to online payment, you need to register a user if this is your first order.

What's the minimum order?

We can print as few as 100 PVC cards.

What type of printing process is used?

All products are printed by Heidelberg printing machines in full color. The full color process is an industry standard whose results can be seen at any news or magazine stand. The end result is high quality printing which can make your images happen.

What Type of Artworks are Excepted?

We accept the following files. Please contact us for details before uploading unlisted file type.

Adobe Acrobat Document (*.pdf, before creating PDF files, please create outlines for all the fonts, or include the fonts you used in the artwrok)
Adobe Illustrator Artwork?*.ai, please transfer texts into paths (create outlines))
Adobe Photoshop Image (*.psd, fonts must be included)
Adobe Indesign (*.indd, please transfer texts into paths (create outlines))
Corel Draw! (*.cdr, please transfer texts into paths (create outlines))
Macromedia Fireworks (*.png, fonts must be included)
Macromedia Freehand (Please transfer texts into paths (create outlines))
Microsoft Publisher (*.pub, fonts must be included for designs typeset in Publisher)
Microsoft Word (*.doc, fonts must be included)
Microsoft Powerpoint (*.ppt, fonts must be included)
Quark Express (*.qxd, fonts must be included for designs typeset in Quark Express)
Bitmap Image (*.bmp)
GIF Image (*.gif)
PNG Image (*.png)
JPEG Image (*.jpg,*.jpeg)
TIFF Image Document (*.tif).


Artwork Guidelines:

  • The resolution of your artworks should at least be 300dpi (300 pixels per INCH or 118 pixels per CM) to create high quality printing matters. If your image contains texts, we suggest you use higher resolution artwork up to 600dpi.
  • Before creating PDF files, please create outlines for all the fonts, or attach the TrueType TTF fonts you used in the artwork, as we do not print directly from the PDF files)
  • Texts in image files (JPG, GIF, BMP, PNG) will not be printed as sharp as other formats with text layers like Corel Draw, Illustrator, Photoshop, PDF, Freehand, Indesign... We suggest you send us your source files with texts layers to us to get better printing result. If you do not have the source files, please use higher resolution artwork up to 600dpi.
  • If you have used special fonts (or Mac fonts), please send the TrueType TTF font files to us as well, to avoid any font problems, please transfer the texts into vector paths (create outlines).
  • Color : All color are nominated CMYK (Cyan-Magenta-Yellow-Black), depending upon the printing process by which your job will be printed. Please note that certain Pantone colours are outside the printable colour range of CMYK devices. Screen colours are never accurate, please check Pantone or CMYK specifications. If your CMYK artwork contains large areas of the color black, we strongly recommend the addition of at least 40% (C) Cyan in addition to the 100% (K) Black to produce a richer better looking black. Please note that colour settings need to be more than 8% to be printable.
  • Texts and Lines : Texts must convert to paths, curves or outlines. A line thinner that 0.076mm will not appear on output.

What kind of plastic cards do we do?

We do all major plastic card types:
Plastic cards
1. Gift cards
2. VIP Cards
3. Hotel Key Cards
4. Promotional Cards
5. Business Cards
6. Clear / Frosted Cards
7. Membership Cards
8. Fundraising Cards
9. IC cards
Contact Cards (CPU cards, Security memory cards, Memory cards) Contactless cards (CPU cards, Security memory cards)

How Do I Upload an Entire Design?

There are four different ways to use your artwork at Scratch Card Factory:

• You can Upload your your artwork less than 4M online
• Upload your big artwork via FTP
• Send your artwork to our 1G-size email
• Send us a mail with your CD/Floppy/Zip/USB storage

The system will give you introductions on how to select or use these functions when you place your order.


What is the Turn Around Time?

The turnaround time can be seen on the top of the pricing table. Normally turnaround time is 10-14 working days.

What Method of Payments do We Accept?

AllTimePrint accepts the major cards on our secure site: Visa, MasterCard, Amex & Discover.

Can We Produce Artwork for You?

Yes we can, we offer a full range of design and artwork services. Give us the details of what you want and we will be happy to quote. Click Here to quote.

How Do I Compress My Artwork?

If you are using Windows XP, just follow the following steps:

• Select your artworks or folder and then right click.
• Highlight "Send To."
• Click on "Compressed (zipped) Folder."
• A compressed folder will be created containing the same name as the file you compressed. It will be represented by a zipper icon.

If you are using other operation systems, please download WinZip from www.winzip.com, you can download a trial version for free.


How Big DOes the Bleed Need to Be?

1.5mm bleed on each border.

When Does the Turn Around Time Start to Calculate?

From the day of the clearance of the payment and the confirmation of the proof of the artwork.

How do I Track My Order?

Please click here to enter the online tracking page, input your email and order No. then you can track your order status and leave us a message.